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Welcome to Hagi Community Services

for Independence

We are a not-for-profit, charitable organization serving persons
with disabilities and seniors in Thunder Bay and Northwestern

HAGI Community Services for Independence was formed, under another name, in 1975 by persons with disabilities in Thunder Bay.

Our mandate is to, “improve the quality of life for persons with a disability including seniors” by providing services that enable persons with physical disabilities to play an active role in their community.

It is our goal to provide services which allow persons with disabilities the freedom to make independent choices about their lifestyle.

We provide the following core services:

  • Barrier-Free Housing
  • Support Care Services
  • Recreational Programs for People with Disabilities and Seniors

Our organization is recognized as a leading community service agency in Ontario.  With a staff of over 150, complimented by a vast network of volunteers, HAGI Community Services for Independence serves 3,000 persons in and around the Thunder Bay area.

We are a community-based organization and 100% of our funds stay in Thunder Bay and Northwestern Ontario.


We will communicate with persons with disabilities in ways that take into account their disability.
Customer Servcies Standard Documents are available upon request by calling (807)343-0414 or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it


The government has announced plans to appoint its first Patient Ombudsman. The Patient Ombudsman will assist patients and their caregivers who have not had their concerns resolved through existing processes at hospitals, long-term care homes or community care access centres.  To learn more about the announcement, please click here to view media release.

As a first step in selecting a Patient Ombudsman – and to ensure that the appointee has qualities that meet the needs of patients – the Ministry of Health and Long-Term Care is asking Ontarians to fill out a brief feedback form. With this form, Ontarians will be able to identify the skills, experience and personality traits they would value most in a Patient Ombudsman.

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